FAQ

Orders and Shipping

For clear guidance on orders and shipping, the relevant commitment is that where do you ship? We ship only within the United States.

When considering orders and shipping, our policy provides that is shipping free? Yes. Standard shipping is free for all U.S. orders.

To make our requirements clear for orders and shipping, the following rule applies: how long does delivery take? Processing normally takes 1–2 business days and estimated carrier transit after dispatch is 4–6 business days.

As part of our standards for orders and shipping, please note that will I receive tracking? Yes. A tracking number is sent after shipment.

Contact

For a straightforward understanding of contact, the applicable commitment is that email support@melinterrace.shop or call 512-779-9280. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Returns and Refunds

For a straightforward understanding of returns and refunds, our service position is that can I return or exchange an item without giving a reason? Yes, for eligible items within 30 days after delivery.

To keep customer expectations clear about returns and refunds, the customer-facing rule is that who pays return shipping? melin pays approved return shipping for no-reason returns, exchanges, and quality-related returns.

When reviewing returns and refunds, the controlling expectation is that when is a refund issued? Approved refunds are sent to the original payment method within 5–10 business days after receipt and inspection.

To explain our approach to returns and refunds, our policy provides that which items are not returnable? Customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods, except where law requires otherwise or the item is defective.

Orders, Payments, and Products

For a concise explanation of orders, payments, and products, our policy provides that can I cancel an order? An order may be cancelled before shipment when fulfillment has not begun. After shipment, the Refund Policy applies.

To make our requirements clear for orders, payments, and products, our policy provides that which payment methods are accepted? Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover in USD, subject to the methods displayed at checkout.

For a straightforward understanding of orders, payments, and products, the following rule applies: how are taxes handled? Applicable taxes are collected as required by law.

To keep customer expectations clear about orders, payments, and products, the relevant commitment is that where can I find size, material, care, and safety details? Review the applicable performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories product page.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinterrace.shop

Phone: 512-779-9280

Physical address: 4519 Sundown Ln, Memphis TN 38109, United States